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- Where can I find the product number for my gate ?
- How do I connect a sliding gate motor?
- How do I find the instructions for an Avidsen motor?
- How do I find the instructions for an Extel product?
Repair your own products
To help and guide you
Because you are at the centre of our attention, it is essential for us to guide you before and after the purchase of our products, to offer you the right support for the success of your user experience. That’s why we provide you with online advice, a dedicated hotline, product videos, tutorials, instructions, a blog…
Avidsen After Sales Service
Our experts will be very glad to answer all your questions
from Monday to Friday, 9-12am – 2-6pm except bank holydays
Your suggestions will tremendously help us to improve our processes. Please feel free to share.
Other request for technical department
How to return my product?
All returns of products to our logistics center, for whatever reason (retraction or After Sales Service), must be authorized in advance by our customer service department, which will send you a returns agreement to enclose with the parcel.
This document is mandatory. Any package received without the return agreement document cannot be processed. The RMA must be seen from outisde the package.
Product returns may mainly concern 2 cases:
– Righ to retract,14 days following your purchase
– Aftersale under warranty period
Frequently asked
To operate the automated system, a self-learning operation must be performed.
To do this, press the + button on the control board for 3 seconds. Your system will automatically launch autolearn process and will test seeveral times opening and closing stages. Once motors have been stopped in locked position and without any red light flashing, you can use again your system.
Our gate openers can operate without photocells. However, it will not be possible to activate the automatic closing feature.
The electronic card manages separetly 2 motors. It will always activate relays M1 first on opening, and relays M2 first on closing. If motors are not set up properly, you should reverse them on the electronic card.
If this happens, it means you reversed the polarity when making the connection between the motors and the board. Motors does’t work properly regarding their opening/closing process. When you see your leaves closed, for the board they are open (and vice versa) Invert the wires of each motor on the board (M1 – goes to M1 +, and vice versa and M2- goes to M2+ and vice versa or that M1 – and + for sliding motors)
Then restart an auto-learn. Special tip: During the end of auto-learn program, your gate must be in closed position.
If your camera proposes RJ45 port (either in-house camera or outside camera), please plug in. Then search for the camera on the LAN (or local network). Once a camera is added on the app, please go into camera settings and then, begin the WIFI settings. Be cautious, your smartphone must be connected through WIFI and not on mobile newtork (3/4G) .
If your camera doesn’t have RJ45 port (in-house cameras or IRIS range), please check WIFI kind that you have available at home. Your camera can only connect on 2.4GHz WIFI standard (20MHz frequency bandwith)
If your smarphotne / tablet is already connected on WIFI network such as « a », « ac » or « n » in 5GHz, you can not connect your camera to your internet box directly. You must go into your internet box settings ; then, name differently your WIFI network (SSID) ; and finally, connect your smartphone with 2.4 GHz network.
WiFI key of your internet box must contain at most 19 caracters. The key should not contain special characters such as – * @ ( é & ù etc…)
If you deal with your first installation, defaut password is “admin”. Once you have put your password, the application will ask you to reset your pasword.
If you want to synchronize another smartphone, you must write same password that you have set up first time.
It is not possible to retrieve your password. If you don’t rember your password, please reste your camera. On each camera, you will find a RESET button Please push on during 20 seconds Default password will be “admin”. Be cautious, this will reset your camera to plant configuration. It will be necessary to redo all settings (WIFI networking, alert setting, mail setting, etc…)
