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Reinstall CONTACT/LEVO monitor software

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  2. Reinstall CONTACT/LEVO monitor software

Reinstall CONTACT/LEVO monitor software

If you encounter a problem such as Black Screen, no more commands possible, no possibility of going to the device MENU, untimely ringing.... You may need to update your monitor:

This tutorial is applicable for:

Extel - 720293 - Contact, Extel Levo - 720216, Extel Levo - 720289
Difficulté : Easy
Temps nécessaire : 20 minutes
Nombre d’étapes : 6
Mise à jour : February 2025

Materials needed:

SD card (max 32GB) , SD card-reading computer or USB-SD adapter

Tutorial steps:

Step 1: Format SD card

  • Before any intervention, please equip yourself with a standard SD card.
  • Avoid using a micro SD card with an adapter, which may create false contacts.

Step 1.1: Format SD card from a Windows PC

  • Insert the SD card into your computer.
  • The SD card will appear as a USB key in your computer’s document explorer.
  • Right-click on the USB drive corresponding to your SD card, then Format…
  • Select FAT32 format, then click on Start
  • Select Default allocation size.
  • Wait a few moments for formatting to finish.

Step 1.2: Formatting an SD card from a MAC

  • Insert the SD card into your computer.
  • The SD card will appear as a USB key in your computer’s document explorer.
  • Go to the Applications folder.
  • Click on Disk Utility in the Utilities folder.
  • In the outer left-hand corner, you should see your SD card.
  • In the top menu, click on Delete, and a new window will appear.
  • Select MS-DOS (FAT ) in Format
  • Click on Delete
  • Wait a few moments for formatting to finish

Step 2: Download the 1st system files

  • Download the 4 system files by clicking on the following link: CONTACT1
  • A web page will open
  • The files will have to be downloaded one by one
  • Download the MP660.bin file by clicking on arrow and save it in the root directory of your SD card. without renaming it.
  • The file size is 2.14MB.
  • Download the MP660.isp file by clicking on arrow and save it in the root directory of your SD card. without renaming it.
  • The file size is 2.61MB.
  • This file may be considered dangerous by your browser. Please validate the download.
  • Download the YaHei18-Data.fnt file by clicking on arrow and save it in the root directory of your SD card without renaming it.
  • The file size is 5.52MB.
  • Download the YaHei18-Data.fnt file by clicking on arrow and save it in the root directory of your SD card without renaming it.
  • The file will be 281Kb
  • Check that the SD card contains all 4 files.
  • Safely remove the SD card from the device.

Step 3: Software installation

  • Remove the AC adapter from the monitor or switch off the power supply.
  • Make sure the monitor’s orange LED is no longer lit.
  • Insert the SD card into the monitor.
  • Reconnect the monitor’s AC adapter or restore its power supply.
  • The screen will restart
  • Wait for the installation to finish until you see the message please reboot system
  • Remove the AC adapter from the monitor or switch off the power supply.
  • Make sure the monitor’s blue LED is no longer lit.
  • Remove the SD card from the monitor
  • Reconnect the monitor’s AC adapter or restore its power supply.
  • The monitor should switch back on with the time.
  • If this is not the case, the installation files have not been downloaded correctly or the SD card has failed. Please repeat Step 2 Download the 1ᵉʳˢ system files

Step 4: Format SD card

  • Format the SD card again by following Step 1: Format SD card

Step 5: Download the 2nd system files

  • Download the 2 system files by clicking on the following link: CONTACT2
  • A web page will open
  • The files will have to be downloaded one by one
  • Download the MP660.bin file by clicking on arrow and save it in the root directory of your SD card. without renaming it.
  • The file size is 1.7MB.
  • Download the MP660.isp file by clicking on arrow and save it in the root directory of your SD card without renaming it.
  • The file size is 2MB.
  • This file may be considered dangerous by your browser. Please validate the download.
  • Check that the contents of the SD card include both files.
  • Safely remove the SD card from the device.

Step 6: Software installation

  • Remove the AC adapter from the monitor or switch off the power supply.
  • Make sure the monitor’s blue LED is no longer lit.
  • Insert the SD card into the monitor.
  • Reconnect the monitor’s AC adapter or restore its power supply.
  • The screen will restart
  • Wait for the installation to finish until you see the message please reboot system
  • Remove the AC adapter from the monitor or switch off the power supply.
  • Make sure the monitor’s blue LED is no longer lit.
  • Remove the SD card from the monitor
  • Reconnect the monitor’s AC adapter or restore its power supply.

End

  • The monitor should switch back on with the time and control buttons on the side.
  • If this is not the case, the installation files have not been downloaded correctly or the SD card is defective. Please repeat Step 5: Download the 2nd system files.
  • The monitor is now operational
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