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EXTEL CONNECT Wifi Association

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Visiophone Extel Connect

EXTEL CONNECT Wifi Association

You are having trouble connecting your smartphone to your EXTEL Connect monitor Here is a quick and easy procedure to connect your smartphone to your EXTEL Connect monitor.

This tutorial is applicable for:

Extel - 720308 Connect 1
Difficulté : Easy
Temps nécessaire : 20 minutes minutes
Nombre d’étapes : 5
Mise à jour : February 2025

Tutorial steps:

Step 1: Check monitor connection status

  • First, you’ll need to check the monitor’s connection status.
  • Wake up the monitor by clicking once on the icon
  • Enter the monitor settings menu by clicking a second time on
  • Navigate the menu by pressing twice so that the wifi icon lights up orange.
  • Then click on to enter the settings menu.
  • Make sure that the monitor’s connection status represents
  • If not, click on to reset the monitor’s wifi.

Step 2: Smartphone association

  • Please take your smartphone and launch the EXTEL Connect application (downloadable free of charge from your smartphone’s application store).
  • Make sure your device is not already present in the application and click on add device.
  • If your device is already present, you need to delete it. Select your device, then click on settings and then delete device.
  • Click on “My device is not currently connected to the Internet”.
  • Click on “EXTEL CONNECT
  • Scroll down the application window and click “Next”.
  • Turn the monitor over to access the back and its QR code, and click “Next”.
  • Scan the QR code in the monitor’s connection status menu
  • If you have difficulty scanning the QR code, please improve the surrounding lighting and move slightly away from the QR code to improve focusing.
  • If the QR code is correct, the application should find your monitor. Click on “Add”.
  • ATTENTION, the EXTEL Connect intercom is only compatible with a 2.4Ghz wifi network. Please make sure your smartphone is connected to this type of wifi.
  • Please ensure that the name of your internet box is entered in the second line. In our example, it’s called Livebox- 2.4Ghz
  • If no internet box appears, please make sure that the EXTEL connect application is authorized to use your smartphone’s geolocation and that your smartphone is connected to your internet box’s wifi.
  • In the second line, please enter the wifi key of your internet box manually. (Make sure it’s no more than 18 characters long).

Step 2.1: Where to find the ORANGE operator Wifi key

  • LiveBox 4 = The wifi key is visible by clicking on the i on the front of your Livebox.
  • LiveBox 5 = The wifi key is located on the identification card and also on the label on the back of your Livebox.
  • LiveBox 6 = The wifi key is visible in the Wifi settings accessible from the front screen.

Step 2.2: Where to find the SFR operator Wifi key

  • SFR NB6/NB7/NB8 = The wifi key is located on the label on the back of your SFRBox.

Step 2.3: Where to find the Bouygues operator WiFi key

  • Bbox Miami/ 4K = The wifi key is located on the label on the back of your Bbox. It’s the code on the WPA line.

Step 2.4: Where to find the Freebox operator Wifi key

Freebox Delta/Pop/Révolution/mini/One/4G+/Crystal

  • Please download the “Freebox Connect” application available on the AppStore and Google Playstore.
  • Select your Freebox model and log in.
  • Your Freebox wifi key is located in the “My wifi access” menu.

Step 3: Connect your smartphone to the monitor

  • This message will prompt you to connect your smartphone to your monitor.
  • Reduce the EXTEL Connect application and go to the Wifi settings on your smartphone.
  • Your smartphone must detect a Wifi transmitter named UID…
  • Special case IOS.
  • If you’re using an IPhone, please temporarily set deactivate to “cellular data” and “never” to “auto connect to shares”.
  • You can reactivate these functions once your monitor is online.
  • Android special case
  • On some Android interfaces, it may be necessary to temporarily deactivate “mobile data” and “switch to better WiFi networks”.
  • You can reactivate these functions once your monitor is online.
  • Connect your smartphone to the UID monitor…
  • If you see an indication that there is no Internet access, please validate the connection.
  • Your smartphone must no longer be connected to your Internet box, but must be connected to the monitor.
  • If your smartphone prompts you for a password, please enter the password present in the monitor’s login interface beginning with cg… (in our example, the password will be cg115d60c6).
  • Make sure your smartphone is connected to the monitor’s UID (an indication that there is no internet connection will be displayed).
  • Then return to the EXTEL Connect application

Back in the application, press “Next”.

Step 4: Connect your monitor to your Internet box

  • Your monitor will try to connect to your Internet box.
  • A countdown will appear on your smartphone.
  • During this countdown, please check the wifi status of the EXTEL monitor.
  • If, at the end of the countdown, the second icon is still flashing, this means that a wifi error has occurred (non-compatible wifi or wifi key entry error).
  • If you haven’t made a mistake entering the wifi key, a display will appear with Matching successful.
  • Please enter a user name for the device. This will be the name under which the device will appear in the application.
  • Click on “Save”.
  • Please enter a personal password to secure the device in the “NEW” and “CONFIRM” lines.
  • This password must be made up of numbers only (please note that no two identical numbers should follow each other, e.g. 11,22,33, etc.).
  • The device’s default password is 123456 and cannot be used.
  • Then click on “Confirm”.

Step 5: Function check

  • The monitor is now saved and will appear under the previously saved name.
  • Please select it to view live outdoor video.
  • The association is over.

Bonus step 6: Adding the monitor to another smartphone

  • Take the second smartphone and launch the EXTEL Connect application (downloadable free of charge from your smartphone’s application store).
  • Make sure your device is not already present in the application and click on add device.
  • If your device is already present, you need to delete it. Select your device, then click on settings and then delete device.
  • Click on “My device is already connected to the Internet”.
  • Click on “EXTEL CONNECT
  • Click on “QR Code Scan”.
  • Scan the QR code in the monitor’s connection status menu
  • If you have difficulty scanning the QR code, please improve the surrounding lighting and move slightly away from the QR code to improve focusing.
  • If the QR code is correct, the application should find your monitor. Click on “Add”.
  • Enter the password you defined in step 4, then click on confirm.
  • Please enter a user name for the device. This will be the name under which the device will appear in the application. (it may be different from the one chosen in step 4).
  • Click on “Save
  • The monitor is now saved and will appear under the previously saved name.
  • Please select it to view live outdoor video.
  • The association is over
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