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Short test with an Avidsen video door phone

In the event of an intercom malfunction, we recommend a short-distance function test. The purpose of this test is to ensure that your malfunction is not linked to a fault in your installation (cut, severed or damaged cable).

This tutorial is applicable for:

Avidsen - 112290 - Elia, Avidsen - 112291 Maya, Avidsen - 112292 - Elia Smart

Difficulté : Easy

Temps nécessaire : 10 minutes

Nombre d’étapes : 5

Mise à jour : February 2025

Tutorial steps:

Step 1: Switch off your device

Unplug your AC adapter before working on the device.

or

Lower the circuit breaker associated with your appliance.

Step 2: Dismantling your door station

Remove the intercom panel from its wall bracket by removing the security screw located underneath the intercom panel.

Unclip the terminal block connector.
Disconnect the two wires connecting terminals 1 and 2 of the monitor to terminals 1 and 2 of the intercom panel. (Also disconnect terminals 3,4 and 5,6 if you have a electric strike plate and a gate).
Bring your intercom panel close to your indoor monitor.

Step 3: Dismantling the monitor

Remove the monitor from its stand by lifting it upwards and carefully turning it over.

Disconnect wires from terminals 1 and 2.

Step 4: Short-distance connection

Take a 2m cable with a cross-section of 1.5mm² and connect terminal 1 of the monitor to terminal 1 of the intercom panel (red wire on the diagram).
Take a 2m cable with a cross-section of 1.5mm² and connect terminal 2 of the monitor to terminal 2 of the intercom panel (blue wire on the diagram).

Please note: intercom panel ‘s terminal block connection has a direction. It is imperative to respect the direction, otherwise malfunctions may occur (unwanted calls, call button not working, etc.).

Step 5: Power-up and functional test

Reconnect your mains adapter to the 230V

or

Raise the circuit breaker associated with your appliance.

Make sure the product is working properly.
If your problem is identical, please contact our technical support team.
If the intercom is not working properly, please check your installation.