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Short test with a video doorphone

In the event of an intercom malfunction, we recommend a short-distance functional test. The purpose of this test is to ensure that the malfunction is not linked to a fault in your installation (cut, severed or damaged cable). The reasoning behind this test is universal, and can be applied to several brands of intercom.

This tutorial is applicable for:

112300

Difficulté : Easy

Temps nécessaire : 10 minutes

Nombre d’étapes : 5

Mise à jour : October 2025

Tutorial steps:

Step 1: Switch off your device

Unplug your AC adapter before working on the device.

or

Lower the circuit breaker associated with your appliance.

Step 2: Dismantling your intercom panel

Remove the intercom panel from its wall bracket, disconnect the wires on the back and bring it close to your indoor monitor.

Step 3: Dismantling the monitor

Remove the monitor from its wall mount and turn it upside down.

Step 4: Short-distance connection

Disconnect the wires connecting the monitor to the existing intercom panel.
Take a 2m wire with a cross-section of 1.5mm² and connect terminal 1 of the monitor to terminal 1 of the intercom panel.
Take a 2m wire with a cross-section of 1.5mm² and connect terminal 2 of the monitor to terminal 2 of the intercom panel.

Depending on the model of your videophone, the wires connecting the monitor to the intercom panel may be :

1 and 2

1/3 and 2/4

BUS A and BUS B

BUS 1 and BUS 2

The aim is to connect the monitor terminals to the same terminals on the intercom panel.

Step 5: Power-up and functional test

Reconnect your mains adapter to the 230V

or

Raise the circuit breaker associated with your appliance.

Make sure the product is working properly.
- If your problem is identical, please contact our technical support team.
- If the intercom is not working properly, please check your installation.