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Replacing the main electronic board of intercom panel Philips WelcomeEye

Is your intercom panel intercom no longer working or ringing? You'll need to replace your intercom panel motherboard. Before carrying out any work or maintenance, please switch off all components of your video door entry system and place yourself on a suitable surface to avoid scratching the lens.

This tutorial is applicable for:

Philips - 531001 - WelcomeEye Touch, Philips - 531004 - WelcomeEye Compact, Philips - 531019 - WelcomeEye Comfort, Philips - 531036 - WelcomeEye Connect 2

Difficulté : Easy

Temps nécessaire : 20 minutes

Nombre d’étapes : 8

Mise à jour : February 2025

Materials needed:

Phillips screwdriver, plastic spatula, precision pliers

Explanations in video:

Tutorial steps:

Step 1: Remove the rear bracket

Turn over the Door Station
Remove the 4 rear screws from intercom panel using a Phillips screwdriver.
These 4 screws may be located under a protective rubber.
Carefully remove the black rear panel.

Step 2: Disconnect the microphone

Gently disconnect the microphone connector by pulling it towards you with precision pliers. Be careful not to pull on the wires.

Step 3: How to remove a connector

To remove the connector safely, hold it in place with the precision pliers and use gentle left and right movements.

Step 4: Disconnect the video circuit board

Gently disconnect the connector from the video circuit board by pulling it towards you with precision pliers. Be careful not to pull on the wires.

Step 5: Disconnect the RFID reader

Gently disconnect the connector from the RFID reader by pulling it towards you with precision pliers. Be careful not to pull on the wires.

Step 6: Disconnect the loudspeaker

Gently disconnect the speaker connector by pulling it towards you with precision pliers. Be careful not to pull on the wires.

Step 7: Reconnect the components

Remove the PCB from its slot using the precision pliers.
Replace the circuit board. Be careful not to pinch the cables.
Reconnect the components as described in steps 2 to 6.

Step 8: Refitting the rear bracket

Reposition the intercom panel rear support by tightening the 4 screws removed in step 1.
The replacement is complete.