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How to activate authorize an application on a smartphone

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  2. How to activate authorize an application on a smartphone

How to activate authorize an application on a smartphone

Your application doesn't want to work, or you're having trouble connecting your device? Some functions don't want to work: Here's a tutorial showing you where to check the authorizations on your smartphone.

This tutorial is applicable for:

Extel - 720320 - Code Connect, Extel - 720321 - Wave 2, Extel - 720324 - Connect 2, Philipes - 531046 - Connect 3, Philips - 531036 - WelcomeEye Connect 2
Difficulté : Easy
Temps nécessaire : 5 minutes
Nombre d’étapes : 3
Mise à jour : April 2025

Tutorial steps:

Note on activating authorizations

The need to know the exact position to connect a WiFi device is mainly for security and performance reasons.

  • Security: Knowing the exact location ensures that only authorized devices can connect to the network. This helps prevent unauthorized access and potential intrusions.
  • Performance: Exact positioning optimizes the connection, reducing interference and ensuring better signal quality. WiFi devices must be within range of the router for a stable, fast connection.
  • Network configuration: Some devices require initial configuration, which includes checking their location to ensure they are within the network’s coverage area.

Android

  • The procedure may differ depending on your smartphone’s interface and Android version.
  • Go to smartphone settings
  • Then “Position”.
  • Select “Application authorization
  • Select your application (in our example, the Philips WelcomeEye application)
  • Scroll down in your smartphone window
  • Select “Allow only if the application is in use”.
  • Select Exact Position

Access other authorizations

  • If the application is not working properly, you need to check the application permissions.
  • Go to smartphone settings
  • Then “Application”.
  • Select your application (in our example, the Philips WelcomeEye application)
  • Then click on “Authorizations”.
  • Please accept the authorizations required by the application.

IOS

  • The procedure may differ depending on the IOS version.
  • The screenshots in this example were taken from IOS 18.3.2
  • Go to smartphone settings
  • Then “Privacy and security”.
  • Select Location service
  • Then your application (in our example, Philips WelcomeEye)
  • Select “Allow access to your location when the app is active”.
  • Activate “exact position”.

Access other authorizations

  • If the application is not working properly, you need to check the application permissions.
  • Go to smartphone settings
  • Then “Apps”.
  • Select your application (in our example, the Philips WelcomeEye application)
  • Please accept the authorizations required by the application.
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